General DNS Questions
- What is a domain
name?
- What is a
DNS?
- I don't have a website, can
I still get a domain name?
- How long can my domain name
be? What characters can it contain?
- Who is
OpenSRS?
- What is the Uniform Dispute
Resolution Policy (UDRP)?
- Which Top Level Domains(TLD)
do you offer?
- Is there any difference in a
domain registered through serve-you.net, and one registered through
Network Solutions/Verisign?
- Registry? Registrar?
Registrant? What do these words mean?
- Who does a registered name
actually belong to, the end user or the Registration Service
Provider?
- What forms of payment do
you accept?
- How can you offer domain
names for so much cheaper than other sites?
- Can I upgrade my
account?
- I made a mistake. Can I
cancel my domain name?
- How long does it take for
my domain name to become active?
- Can I register more than
one domain name with my account?
- Can I use your forwarding
service to forward my domain to an adult site?
- I heard that some browsers
do not support frame forwarding. Is this true?
- What requirements are there
for transferring a domain name to serve-you.net?
- Do you offer reseller
services?
SSL Questions
- What is
SSL?
- Can you explain briefly how
an SSL Certificate works?
- Who needs
SSL?
- Can I use an SSL
Certificate with name based hosting?
- What browsers do your SSL
Certificates work with?
- How long does it take to
get an SSL Certificate?
- How can I check the status
of my SSL Certificate order?
Email Service Only Questions
- What happens if someone
sends an e-mail to a locked, suspended, cancelled or terminated
account?
- If I change my e-mail
address will e-mail sent to my current address be forwarded to my
new address?
- How can I access my Web
Based E-mail system?
- Can I Change My E-mail
Address?
- Can I change my e-mail
password?
- I forgot/lost my password.
What should I do?
- Is there a way to securely
check my e-mail?
- When will my E-mail and
Domain name become accessible throughout the
Internet?
- How will I know if my
Domain and E-mail has been activated?
- Why can't I access my
Web-based Mail System?
- Why can't I access my
E-mail Administration Area?
- Can I set my e-mail to
deliver a vacation message or other automatic
replies?
- Why do I get a user name
and password error when I check my e-mail using Microsoft Outlook
or Microsoft Outlook Express?
- How do I send
attachments?
- I have received an
attachment - what do I do now?
- Why does my e-mail show up
blank for some people?
- How do I find someone's
e-mail address?
- Does it cost more to send
e-mail overseas?
- What is my E-mail
address?
- What is a
catch-all?
- How long does it take for
e-mail to be received?
- How can I be sure my mail
was sent OK?
- How long will my e-mail be
stored on the mail server?
- How will I know when my
mailbox is full?
- What happens if I leave my
e-mail on the mail server?
- What is
Spamming?
- What is a
virus?
- What are all those acronyms
people use in their messages?
- What are those marks people
put at the end of a sentence?
- What is
WebMail?
- Can I send and receive
attachments through WebMail?
- How much e-mail can I keep
in my account?
- How do I sign in to
WebMail?
- For some reason, my
WebMail inbox appears empty. Why can't I access the same messages I
can see at home?
- Through WebMail I can't
find the addresses I have entered in my e-mail account at home. Why
is that?
- I receive errors when I
try and login to WebMail, why is this?
What is a domain
name?
A domain name is
essentially a signpost on the Internet. Every website you've ever
been to, and every email you've ever composed, has used a domain
name in its address. People register domain names in order to
'stake a claim' to a particular name -- whether for business or
personal reasons. Once a domain name is registered to a person or
company, it is that person's to use exclusively as long as they
continue to pay the yearly renewal fee.
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What is a
DNS?
The Domain Name System
(DNS) translates domain names into numerical Internet Protocol (IP)
addresses used by computers on the internet. DNS was created to
simplify navigating web sites. So instead of having to remember
123.123.123.123, you only have to remember mydomain.com.
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I don't have a website, can I
still get a domain name?
Absolutely! You do not
need to actually use a domain name for anything right away. This is
the main reason we offer our Domain Parking service. There are
about 10,000 new domain names registered daily. Chances are, sooner
or later your domain name will be registered by someone else if you
don't.
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How long can my domain name
be? What characters can it contain?
Your domain name can be up
to 67 characters long (including the four characters that denote
.com, .org, or .net). In other words, you can choose up to 63
characters for your domain name. Your domain name can contain
letters, numbers and the hyphen -. However, domain names
cannot begin or end with a hyphen.
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Who is
OpenSRS?
OpenSRS is a domain
registrar that competes with other domain registrars (Network
Solutions, Register.com, etc.) in the domain name market. What
makes them unique is the fact that they are strictly wholesale,
providing services to Registration Service Providers like us.
Because they focus on 'business-to-business' relationships, they're
able to avoid the costs of supporting a base of end users, and
consequently, can offer their services at a significantly lower
price than the competition.
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What is the Uniform Dispute
Resolution Policy (UDRP)?
Once upon a time, not too
long ago, there was a lot of money to be made by registering a
domain name and then selling it to a company for thousands,
sometimes millions of dollars. These days are long gone. Now if you
register a trademarked name, you will get sued for thousands of
dollars, and will be forced to turn over the domain. In order to
deal with this issue, ICANN (the organization that currently
oversees the .com, .org and .net domain extensions) has prepared
"Uniform Dispute Resolution Policy" which provides guidelines for
dealing with conflicting claims regarding the rights to register an
internet domain name. When you register a domain name through us,
you agree to be bound by this policy. You can view the policy
here.
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Which Top Level Domains(TLD)
do you offer?
Currently, we are
registering domains for the TLD's .com, .net, .org, .biz, .info,
.name, .ws, .us, .mobi, .co.uk, & .org.uk. We have plans to
offer other TLD's in the future.
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Is there any difference in a
domain registered through serve-you.net, and one registered through
Network Solutions/Verisign?
There is no difference
(other than the price) between a name registered with us and a name
registered with Network Solutions. Network Solutions is currently
better known because they ran the first domain registration
business without competition for a number of years.
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Registry? Registrar?
Registrant? What do these words mean?
Registrar: A "Registrar" (or "Domain Name
Registrar") is an organization like Network Solutions that has
control over the granting of domains within certain TLDs (top level
domains, like the generic .com/.org/.net or country-specific
.ca/.us/.mx etc.).
Registry: The 'Registry' is the
backend that registrars have shared access to. Each registrar
writes new names to a central registry database, from which the
authoritative root (essentially, a table of all domain names on the
Internet) is built.
Registrant: A registrant is the
person or company who purchases a domain name. For example, Jessica
Smith (registrant) registers the name jessicasmith.com through
OpenSRS (registrar) who in turn writes the name to the central
database (Registry).
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Who does a registered name
actually belong to, the end user or the Registration Service
Provider?
Domain names are not truly
owned -- they're leased out on a first-come, first-served basis,
and remain with the initial lessee until either a) the lessee does
not renew the name, or b) a business with a trademark of the same
name demonstrates a greater claim to the name than the lessee can
demonstrate. The question is better phrased as 'who can control the
domain name'. The answer is the domain's Administrative Contact.
This is specified by the registrant during the registration
process.
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What forms of payment do you
accept?
We accept payment in the
form of visa, mastercard, discover, and american express.
Additionally, we accept payment via paypal for those who prefer
that method. If you would like to pay by check or bank draft, you
must pay via paypal. We do not accept payment via snail
mail.
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How can you offer domain
names for so much cheaper than other sites?
Being a Registration
Service Provider, we are able to purchase domains at bulk rates. We
then pass these savings on to you.
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Can I upgrade my
account?
Yes, you can upgrade your
account at any time. There are no additional fees for doing so, you
just pay the difference in your current plan.
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I made a mistake. Can I
cancel my domain name?
You can cancel your
service with us at anytime, but we will not be able to refund your
money. Once a domain is registered, it cannot be
canceled.
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How long does it take for my
domain name to become active?
Within 12 hours of
receiving payment, your order will be processed, and your domain
name will be registered. Your domain will be accessible shortly
thereafter.
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Can I register more than one
domain name with my account?
Absolutely! Once you have
an account with us, it's very easy to register more domains. We
also offer discounts on bulk registrations of 5 or more
domains.
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Can I use your forwarding
service to forward my domain to an adult or warez
site?
Absolutely not! These
sites use up way too many resources. If we find that a domain is
being forwarded to such a site, the domain will be disabled
immediately.
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I heard that some browsers do
not support frame forwarding. Is this true?
Yes this is a fact, OLD
browsers will not support this. With old being the equivalent to
windows 3.1. This technology uses frames to make the magic happen.
So if a user is using a browser that does not support frames, they
will not be forwarded to your site. All major browsers have had
support for frames for several years now.
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What requirements are there
for transferring a domain name to
serve-you.net?
Your current Admin Contact
email address is valid, and you can respond to a confirmation
message sent to that address.
Your gTLD domain registration is at least 60 days old, or has been
with the current Reseller for at least the same period.
Your domain is no more than 40 days past it's present expiry
date.
You can verify any aspect of your current domain record, including
expiry date by using our "Check Domain Availability" tool at the
top of this page.
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Do you offer reseller
services?
No, we do not.
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What is
SSL?
SSL stands for Secure
Socket Layers. The SSL security protocol provides data encryption,
server authentication, message integrity, and optional client
authentication for a TCP/IP connection.
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Can you explain briefly how
an SSL Certificate works?
When you got to a web site
that uses an SSL Certificate, several things happen behind the
scenes. First, your browser checks the identity of the Certificate
Authority(CA) who issued the Certificate, against a list of "known
good" CA's. Next it verifies the identity of the domain using the
Certificate is in fact the identity who registered it. For example,
if you are at https://www.serve-you.net, then the Certificate
better have been issued to www.serve-you.net. Next, your browser
verifies that the Certificate's key & signature are present.
The date range is then checked to make sure it is still valid.
Finally your browser opens an encrypted session with the site you
are visiting. The lock icon appears at the bottom of your
browser.
If any of these steps
fail, your browser will generate an error and will not start an
encrypted session.
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Who needs
SSL?
Any company or individual
wishing to collect private information from its users will require
a Web Certificate. This includes all e-commerce web-sites (for
which SSL security has already become the standard) as well as
sites which collect personal information from their
users.
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Can I use an SSL Certificate
with name based hosting?
No, you must have your own
unique IP.
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What browsers do your SSL
Certificates work with?
Our Certificates are
supported by any browser released in the past decade.
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How long does it take to get
an SSL Certificate?
You will usually receive a
web certificate within three business days after the verification
has been complete. The verification period varies and relies
greatly on the information provided by the company during the
application process.
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How can I check the status of
my SSL Certificate order?
You can check the status
of your order by visiting www.certificateregistration.com
and clicking Track Certificate at the bottom of the
page.
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What happens if someone sends
an e-mail to a locked, suspended, cancelled or terminated
account?
If an e-mail is sent to a
locked, suspended, cancelled or terminated account an automated
reply message will be sent to the sender of the message advising
them that their e-mail message was unable to be delivered. The
original message will be included as an attachment within the body
of the automated reply message.
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If I change my e-mail address
will e-mail sent to my current address be forwarded to my new
address?
No. Be sure to let people
know that you are changing e-mail addresses before doing so.
Otherwise, messages sent to your old e-mail address will be
returned to the sender, marked "undeliverable".
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How can I access my Web Based
E-mail system?
To access the Web Based
E-mail System use your web browser. The login page for your web
based E-mail is unique for your domain name. Type in the
appropriate URL (web site address) for your domain name
(mail.yourdomainname.com) and click the "Check Mail"
link.
Once you're at the Web
Mail log in page enter your E-mail address (you@YourDomainName.com)
and your password and click the "log in" button. Now you will be
able to send and receive E-mail. The Web-based e-mail system can be
accessed from any computer with a browser and a Internet
connection.
All E-mail boxes under
your domainname.com can access the WebMail by entering the
appropriate URL (mail.YourDomainName.com) and entering his or her
E-mail address and their password.
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Can I Change My E-mail
Address?
At present e-mail
addresses can only be deleted and re-created. This has to be done
within the first 30 days of purchase.
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Can I Change My E-mail
Password?
Any account that has been
activated with Email Administration functionality has the ability
to reset the password for a any given account on a that domain.
This can be accessed by logging on to
https://mail.YourDomainName.com. The first screen is a list of
accounts on that domain. Find and select the account which for
which you would like to change the password. Once selected you will
see an option labeled "Password". Enter the new Password and select
"Update". The password is now updated.
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I forgot/lost my password.
What should I do?
In the webmail interface
you can identify an external e-mail to which the password can be
e-mailed. If you have identified an email address for that purpose
when you select "Forgot My Password" at the email login screen,
http://mail.YourDomainName.com. You will be presented with a screen
that requests your Login name. Enter your Login Name (the portion
prior to the @ symbol) and select "Email Me My Password". Your
current password will be sent to the e-mail address you have
specified. If no e-mail address has been specified for this
purpose, you will need to contact one of your E-mail Administrators
to have a new password issued. Note, if a new password is issued
you will have to reset the password in the Account information on
e-mail application as well. Please refer to the user documentation
for your e-mail client software to see how this is done.
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Is there a way to securely
check my e-mail?
You can check your email
securely by typing in https://webmaillogin.com. For "Login Name"
use the full e-mail address and appropriate password for which you
are attempting to access the WebMail interface. Once logged in you
will be viewing your e-mail in a secure environment. Note: this
ensures that your e-mail cannot be intercepted or viewed between
your browser and the e-mail server; this does not result in secure
end-to-end e-mail from the sender to you or from you to the
recipient.
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When will my E-mail and
Domain name become accessible throughout the
Internet?
Domain name registrations,
once submitted, take the standard Internet activation time of 24-72
hours to be fully accessible on the Internet. Your new E-mail
address will also be accessible when this process is
complete.
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How will I know if my Domain
and E-mail has been activated?
To know if your service is
active, please visit the appropriate URL for your domain name
(mail.yourdomain.com). If the login page appears, your account is
active.
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Why can't I access my
Web-based Mail System?
To access your Web-based
Mail System make sure you are visiting the correct URL
(mail.YourDomainName.com) replacing YourDomainName with the domain
name you purchased.
If you are having trouble
logging into your account or accessing your mail page, please
consider the following issues:
Have you entered your
complete E-mail address you@YourDomainName.com and password
correctly?
Note: All passwords in
this system are case sensitive. To ensure that you never have a
problem it is recommended that you make all passwords lower
case.
Has your Domain Name been
activated throughout the Internet? New Domain names generally take
24 - 72 hours from the time of submission to be fully recognized
throughout the Internet. If you recently registered your Domain
name, please ensure that you have allowed for proper activation
time before logging into your E-mail account.
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Why can't I access my E-mail
Administration Area?
You can access your Mail
Manager by visiting
https://mail.YourDomainName.com:9010.
If you are having trouble
logging into your account or accessing your mail page, please
consider the following issues:
Have you entered your
Domain Name (YourDomainName.com) and password correctly? Note: All
passwords in the e-mail system are case sensitive.
The password for this area
is the same as the password for the Master E-mail Address.
Additional E-mail accounts that you set up do not have access to
this area.
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Can I set my e-mail to
deliver a vacation message or other automatic
replies?
Yes. You can set your
e-mail address to automatically reply to e-mail when you cannot.
Compose an auto-reply message and turn it on or off whenever you
need, within WebMail.
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Why do I get a user name and
password error when I check my e-mail using Microsoft Outlook or
Microsoft Outlook Express?
At present e-mail
addresses can only be deleted and re-created. This has to be done
within the first 30 days of purchase.
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How do I send
attachments?
Sending attachments is
quite easy with current E-mail programs. Just click the attachment
option in the e-mail program you are using and a window will
appear, asking you the location on your computer of the
document/file that you want to attach to your e-mail. For example,
if you are using Eudora, there is a button on the Compose Mail
screen called Attach. You will need to browse your hard drive, find
the file you would like to send, select it and click OK. The file
is automatically appended to your e-mail message. One thing to keep
in mind is that the recipient of the e-mail must have a program
that can read your attachment. For example if you are sending a
graphic, you need to make sure that your recipient has the graphic
program as well.
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I have received an attachment
- what do I do now?
If you have received an
e-mail attachment from someone, usually all you have to do is
double click on it and it will open in the appropriate program.
However, some e-mail programs save the attachments in a special
folder on your hard drive. For example, there are some versions of
Eudora that will save attachments in the Eudora/attach folder. In
this case, you would have to open Windows Explorer or File Manager
and go to your Eudora/attach folder to double click on the
attachment. If the file does not automatically open in the correct
program, it may be that you do not have a program that can read the
file, or the file association with a specific program has not been
made.
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Why does my e-mail show up
blank for some people?
E-mail can be blank for a
number of reasons, the most popular reasons being incompatible
e-mail programs and differing encoding mechanisms in e-mail
programs. The two most popular encoding mechanisms are MIME and
Bin-Hex. If you have a Macintosh and send your e-mail encoded in
Bin-Hex, and your recipient does not have an e-mail program that
can decode Bin-Hex, they will most likely have a problem reading
your mail. Thankfully, most popular e-mail programs have overcome
this issue by being able to decode both MIME and Bin-Hex
encoding.
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How do I find someone's
e-mail address?
There are many resources
on the Internet to find people's e-mail addresses. However, most
rely on people "registering" their e-mail address, or having posted
to a newsgroup at some point in their Internet career. Some popular
E-mail Finders are:
BigFoot
Who Where
Switch Board
Four11
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Does it cost more to send
e-mail overseas?
No, there is no additional
charge for sending e-mail outside of the country of origin. This is
one of the benefits of the Internet - no long distance charges
regardless of where you send your e-mail message or where the
website you want to look at is located!
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What is my E-mail
address?
Your e-mail address is
your: username@YourDomainName.com For example, if your usename was
jsmith and your domain name is smithdomainname.com, then your
e-mail address would be jsmith@smithdomainname.com Your username is
the name you created when you registered your e-mail account. Your
username is also the name you use to log into the E-mail
system.
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What is a
catch-all?
A catch-all is an address
that is specified to 'catch' any e-mail that is addressed to your
domain name but does not match any of the e-mail addresses set up
for that domain name. So if an e-mail is sent to an address that
you have not setup, then the system will catch it and route it to a
pre-defined e-mail address.
For example:
A company has three e-mail
addresses setup for YourDomainName.com. They are:
Info@YourDomainName.com
Sales@YourDomainName.com
Webmaster@YourDomainName.com
Where
Info@YourDomainName.com as the catch-all. A customer sends an
e-mail to advertising@YourDomainName.com which is not set-up. The
catch-all then routes that e-mail to
Info@YourDomainName.com.
Please note that you can
only have one catch-all address per domain.
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How long does it take for
e-mail to be received?
The length of time it
takes to receive an e-mail can depend on many variables - the speed
of the local network, the amount of traffic on the Internet, and
the speed of the recipient's Internet provider. Generally, e-mail
can be received from within 10 minutes to 2 days.
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How can I be sure my mail was
sent OK?
There are many factors
involved in the delivery of an e-mail message. Our mail server
tries for up to three days to deliver a message. If you do not
receive a message stating your e-mail was "bounced" or rejected
after that time, it is safe to assume that it left our server
intact. Here are some additional conditions which influence
e-mail:
The server on the
receiving end.
The path (other servers, etc.) that an individual message takes to
reach its destination.
The type of system receiving the mail (UUCP, etc.)
One way to test a mail
message, is to send a carbon copy (CC:) to yourself. If our mail
server returns it, it was properly sent out.
If you are having trouble
sending e-mail to a specific individual, it may be with their
e-mail system, Internet connection or e-mail program.
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How long will my e-mail be
stored on the mail server?
E-mail sent to your
address is stored on a mail server until you retrieve it using
e-mail software (Outlook Express, Netscape Messenger, Eudora, etc.)
or read then delete it using the WebMail.
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How will I know when my
mailbox is full?
You will be warned before
your mailbox becomes full. If you regularly check your e-mail using
an e-mail program, your mailbox should never become full. If,
however, you have inadvertently activated the "leave mail on
server" option in your e-mail software, your mailbox can quickly
become full.
When the mailbox reaches
capacity a warning e-mail message will be sent to you.
However, if you ignore the
warnings or are unable to check your e-mail regularly, and your
mailbox becomes full, subsequent e-mail sent to your address will
be returned to the sender as "undeliverable". Similar to when a
telephone voice-mailbox is full, as soon as you empty your mail box
by retrieving your messages from the server, you can receive new
e-mail messages.
If you read your e-mail
using only WebMail the warning message will appear in your WebMail
Inbox. If you receive this warning message, you should delete some
or all messages from your WebMail folders, including the Trash
folder, and especially those messages which include
attachments.
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What happens if I leave my
e-mail on the mail server?
Your e-mail software may
have an option to "leave mail on server". If this option is
selected inadvertently or otherwise, your mailbox (on the server)
may fill up and cause you not to be able to receive e-mail, even if
you've already read your e-mail.
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What is
Spamming?
Spamming is when someone
sends their message to several thousand Usenet groups, chat rooms
and/or thousands of individual e-mail addresses. These messages
often promote a business or fringe point-of-view. If you send one,
you risk receiving thousands of angry responses from those who
received the spam (flames) and having your account
cancelled.
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What is a
virus?
A virus is a program
designed to corrupt (and copy itself into) other programs and alter
the way they work. The impact of viruses can range from making your
computer crash during certain operations, to deleting important
files, possibly rendering your computer inoperable.
These days, most viruses
are transmitted over the Internet via e-mail attachments. A special
type of virus, which is actually called a "Trojan Horse," is a
program designed to look like it's doing something normal while
actually playing havoc with your computer's files. However, unlike
a true virus, a Trojan Horse can't reproduce itself, nor can it
"infect" programs.
Viruses are programs that
can only infect other programs, as well as files containing
"macros" (a series of commands grouped together to automate a
complex series of tasks) such as Microsoft Word and Excel files.
Computer viruses can be transmitted through Web pages or complex
e-mail messages. To be safe, you can configure your e-mail program
to not display HTML in e-mail.
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What are all those acronyms
people use in their messages?
In the heat of a chat room
exchange the last thing you want to do is waste keystrokes typing
common sayings. To get around this people have started using
acronyms. The following is a list of acronyms commonly
used:
BTW - By the way
FWIW - For what it's worth
FYI - For your information
IMHO - In my humble opinion
IMO - In my opinion
LOL - Laughing out loud
OTF - On the floor (laughing)
PMFBI - Pardon me for butting in
PMFJI - Pardon me for jumping in
ROTFL - Rolling on the floor laughing
TIA - Thanks in advance
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What are those marks people
put at the end of a sentence?
Those marks are called
emoticons or smileys and they are used to convey emotion. Since you
can't see anyone in the chat room, the expressions and inflections
of voice we use to convey emotion when talking are lost. To make up
for that, a system of symbols has developed which uses common
keyboard marks. The following is a short list, but remember, have
fun and be creative:
:-( Sadness,
disappointment
:-) A smile, also :-> or :^]
8-) Goofy smile, or wearing glasses
;-) A wink
:-& Tongue-tied
:-o Shock, surprise
:-p Sticking tongue out
:-} Another goofy smile
:-{| Mustached straight-man
:-)8 Formal occasion
:-x Speechless
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What is
WebMail?
WebMail is a web-based
e-mail service that allows you to access your e-mail from any
computer connected to the Internet.
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Can I send and receive
attachments through WebMail?
Yes, you can send and
receive as many files as you want in a message - up to 5MB
including attachments.
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How much e-mail can I keep in
my account?
You can keep as many
messages as you want until your account size reaches 10 megabytes
(MB). You will receive a size notification e-mail when your account
approaches 10 MB, and also if your account size reaches the 10 MB
limit.
Additional space may be
purchased in 5 MB blocks.
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How do I sign in to
WebMail?
You can sign in to WebMail
by using a webbrowser to go to your unique URL
mail.YourDomainName.com . Please sign-in using your e-mail address
and password.
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For some reason, my WebMail
inbox appears empty. Why can't I access the same messages I can see
at home?
WebMail generally imports
only NEW messages from the server for you to view. If you have
already opened them at home (on your POP account), you will not be
able to see them in Web Mail, In order to collect messages, you
will need to ensure that the mail program on your home computer is
not running during the time you intend to use WebMail.
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Through WebMail I can't find
the addresses I have entered in my e-mail account at home. Why is
that?
Your WebMail address book
is not connected to the address book you have created through your
POP account on your home computer. You will need to create a
separate address book directly in your WebMail account.
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I receive errors when I try
and login to WebMail, why is this?
To use WebMail, you must
have the correct browser software installed. WebMail works with
Microsoft Internet Explorer version 4 and above, and Netscape
version 4.7 and above. If you are using an older browser, you will
need to upgrade to a later version in order to use
WebMail.
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So what are you waiting
for? Register your domain name today, before it's too
late!
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