- Do you allow adult
content?
- Will you transfer my domain
name for me?
- I already have a domain
name. Do I have to transfer it to serve-you.net?
- What forms of payment do you
accept?
- How quickly will my account
be activated?
- Can I upgrade my
account?
- Do you offer a money-back
guarantee?
- Are domain registration fees
included in my bill?
- Can I have third level
domain names setup like me.mydomain.com?
- Can I host more than one
domain name with my account?
- Will I have a unique IP
address?
- Why don't you supply all
domains with unique IP's?
- Why don't you offer
unlimited bandwidth?
- I heard that some browsers
do not support name based hosting. Is this true?
- How long does it take for
my domain name to become active?
- What kind of support
services do you offer?
- What services do you
offer?
- Do you support
ASP?
- Will I have unlimited FTP
access?
- Will I have shell
(telnet/ssh) access?
- Do you offer dedicated
servers?
- Do you offer reseller
services?
- Why do you charge so much
for SSL? Other hosting companies offer it for free.
- Do you have an "uptime
guarantee"?
- I already have a site
somewhere else. Will you help me transfer it?
Do you
allow adult content?
No. We believe that adult hosting should not be
mixed with non-adult hosting due to the nature of the business.
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Will you
transfer my domain name for me?
We can not fully complete a domain transfer on
our own. We will however initiate the transfer, and assist you in
the steps necessary to complete it.
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I already
have a domain registered elsewhere. Do I have to transfer it to
serve-you.net?
While most of our clients choose to transfer
their domains to us, to take advantage of our low price domain
transfer rates, it is not a requirement. Simply choose the option
not to transfer you domain during the checkout process, and we will
give you the information necesarry to "point" your domain to our
DNS from your current registrar.
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What forms
of payment do you accept?
We accept payment in the form of visa,
mastercard, discover, and american express. Additionally, we accept
payment via paypal & google checkout for those who prefer that
method. If you would like to pay by check or bank draft, you must
pay via paypal or google checkout. We do not accept payment via
snail mail.
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How
quickly will my account be activated?
Your account will be activated within 12 hours
of receiving payment. This time varies, but is usally much
less.
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Can I
upgrade my account?
Yes, you can upgrade your account at any time.
There are no additional fees for doing so, you just pay the
difference in your current plan.
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Do you
offer a money-back guarantee?
Yes. If you are not satisfied with your service,
you can cancel at anytime within the first 30 days of service for a
full refund (excluding setup & domain registration fees).
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Are domain
registration fees included in my bill?
We offer a free domain registration or transfer
with an annual hosting package purchase. You will be billed
annually for your domain renewal.
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Can I
have third level domain names setup like me.mydomain.com?
Yes this can be done at no additional
charge.
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Can I
host more than one domain name with my account?
Yes. For an additional monthly fee.
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Will I
have a unique IP address?
Unique IP's are available at an additional
charge. Standard hosting packages will use name based hosting.
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Why don't
you supply all domains with unique IP's?
There are a limited number of IP addresses
available to the world. When the internet was created, no one
imagined that it would see this much use. The IP address pool is
rapidly depleting, and most domains do not need a unique IP.
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Why don't
you offer unlimited bandwidth?
The simple answer is, there is no such thing! No
matter how big a company is, no matter how many connections to the
internet they have, they have limits. Knowing that as a hosting
company, our bandwidth is limited to a certain amount, based on our
type of connection. Why would we flat out lie, and state that you
could have unlimited bandwidth? At serve-you.net, we offer a
generous amount of bandwidth to start with, and you can always
purchase more as needed. We have set prices for bandwidth, so if
you go over your limit, you know what you will owe. You can monitor
your bandwidth usage right from your control panel too.
Read the fine print! You will be shocked at what you see. These
so-called unlimited bandwidth hosting companies will drop you in a
heartbeat for using what they consider to be "excess
bandwidth".
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I heard
that some browsers do not support name based hosting. Is this
true?
Yes this is a fact, VERY OLD browsers will not
support this. With old being the equivalent to windows 3.1. You
must understand that all recent major browsers do support this. If
this concerns you, pay for a unique IP. The majority of the sites
on the web use name based hosting.
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How long
does it take for my domain name to become active?
If you are transferring a domain name to us,
once you make the necessary name server changes, it will take from
24-72 hours for the changes to propagate. If you are registering a
new domain through us, it will take less than 24 hours for the new
DNS records to propagate. These times vary, and are completely out
of our control.
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What kind
of support services do you offer?
We have just launched our new users site, packed
full of support tools, as well as other users to help solve your
problems. We also offer email support 24 hours a day. Email
requests are usually responded to within a couple hours.
Additionally we offer limited phone support.
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What
services do you offer?
Our servers are running Redhat Linux loaded with
Apache webserver, PHP, MySQL, ProFTP, Qmail (a secure mail server),
and much, much more.
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Do you
support ASP?
No. Although there are third party applications
to support ASP under Linux, we believe that you should be hosting
on Windows servers if you want to use this platform.
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Will I
have unlimited FTP access?
Yes, you can upload your files 24 hours a
day.
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Will I
have shell (telnet/ssh) access?
No. For security reasons, we do not allow shell
access to our shared hosting servers.
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Do you
offer dedicated servers?
At this time, our standard packages do not
include dedicated hosting. Contact us though, and we might be able
to offer a custom deal.
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Do you
offer reseller services.
No, we do not. Reselling is strictly prohibited
on our shared hosting servers. You are free to resell on your own
VPS, but we do not currently offer a "reseller plan".
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Why do
you charge so much for SSL? Other hosting companies offer it for
free.
Other hosting companies that offer SSL for free,
are not giving you your own certificate. They are simply giving you
access to one of their own SSL certificates, which were signed for
their company. This works fine if all that you are trying to do is
encrypt your session. But, one of the most important features of an
SSL certificate is identity verification. Just because the hosting
company has been authenticated by a certificate authority, does not
mean that their client has been. Would you really want to give your
credit card number or other personal information to these
sites?
We do not offer such service, for the reasons stated above. Instead
we offer you your own certificate at a very low price. There
is a monthly fee associated with SSL in our hosting plans, because
SSL must run on a fixed IP, instead of our standard name based
hosting. For more information on our SSL certificates, please
click here.
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Do you
you have an "uptime guarantee"?
We do not offer an uptime guarantee, as we feel
if a site requires absolute uptime, then shared hosting really
isn't the right environment for them. Things happen. Hardware
fails, network components fail. We believe it's foolish to
guarantee something that is not in our control. What we do
guarantee, is that we will make every effort to keep your site up
and running at all times. We have a proven track record of well
over 99.9% uptime over the past 8 years, with most of the downtime
being associated with scheduled maintenance activities. While we
don't have graphs going back that far, WebHostingStuff has historical data going back to
2005.
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I already
have a site somewhere else. Will you help me transfer it?
Absolutely! If it's on another cPanel server, we
can completely automate it too!
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