serve-you.net

Installatron auto-installer

Installatron is a state-of-the-art web application auto-installer and auto-upgrader (also known as a script installer) plugin for web hosting control panels. With Installatron, you are able to install, manage, and upgrade a growing list of web applications at the click of a button. Installatron will email you when an update is available for an installed script, and can even backup your apps so you have a fallback if you run into problems with a new version! Below you will find a constantly updated list of the available apps. Click on them to find out more details about each.

ApplicationosTicket
Current Version1.10
Categorysupport

Requirements

Costfree
Install Size20MB
Requires MYSQL Database
Licenseopen source

Demonstration

osTicket Demonstration

Support

osTicket Website
Documentation
Frequently Asked Questions
Support Page

Languages

English

osTicket

osTicket is an open source support ticket application. osTicket was initially released in 2003.


osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multiple user web interface. Easily manage, organize and archive all your support requests and responses in one place while providing your clients with accountability and responsiveness they deserve.

Features:
  • Web and Email Support: Tickets can be created via email, online forms or phone (created by staff). Flexible configuration and mapping.
  • Auto Response: Automatic reply that is sent out when a new ticket is opened or a message is received. Customizable mail templates.
  • Canned Replies: Predefined responses for frequently asked questions.
  • Internal Notes: Add internal notes to tickets for staff
  • Help Topics: Configurable help topics for web tickets. Route inquiries without exposing internal departments or priorities.
  • Alerts and Notices: Staff and clients are kept up to date with email alerts. Configurable and flexible settings.
  • Role-based Access: Control staff's access level based on groups and departments.
  • Assign and Transfer Tickets: Assign tickets to a staff and/or department.
  • No signup Required: No user account or registration required for users (ticket ID/email used for login).
  • Support History: All support requests and responses are archived.
-osTicket developer

Screenshots

Available Versions

1.102016-11-04 (latest version)